Frequently Asked Questions
How many team members will tend to my casa?
We find that the majority of cleanings require two charming cleaners. Smaller jobs may only require one cleaner.
Due to scheduling needs, we reserve the right to send more or less people to accommodate our clients' needs.
What types of cleaning products do you use?
Good question! We believe in doing our part in preserving our beautiful planet. That's why we only use eco-friendly products to transform your home.
Some of these products include Mrs. Meyers, Method, Seventh Generation, Dr. Bronner's, Ecos, Elements, Ecover, Barkeeper's Friend, Bon Ami, Bio Green Clean and Biokleen.
What about bleach?
Occasionally a casa will need a deeper clean and stain-removing solutions.
For those special cases we use chlorine-free bleach products that are dye-free and biodegradable, yet still effective.
Unfortunately, not all stains can be removed in the first appointment, and some not at all.
Do you bring your own equipment?
Absolutely! In addition to using our own eco-friendly supplies, we also bring our own materials and equipment.
Can I trust your employees in my home?
All of our team members have passed a criminal background check, have been trained, and are always under the guidance of our management and team leaders.
The Team Lead on site will perform a walkthrough before and after the cleaning to ensure everything is done properly. Many of our clients are regulars and feel comfortable granting us access to their casa while they run errands or are at work. In such cases, our team members will ensure your home is locked up tight before leaving.
What is your cancellation policy?
Clients may cancel their appointment prior to the 48 hour window without any fees. If cancelling within the 48 hour window, the fees are as follows:
Within 48 hours: 25%
Within 24 hours: 50%
Same Day cancellations and No-Shows will be billed at the full price of the scheduled appointment.
What is a 'no-show'?
A no-show is when the cleaners arrive to the cleaning location and the client is not there to let them in and there is no pre-arranged way for the cleaners to get into the home.
What if something is broken or damaged during a cleaning?
While we don't believe you will ever have this concern with our cleaners, we do realize that accidents happen and we want to ensure any such mishap is handled promptly and to your utmost satisfaction.
Therefore we ask that you communicate the incident right away so that we can find a proper solution. We are self-insured to provide peace of mind for our clients.
Do I need to be home for the appointment?
We value your satisfaction. Therefore, we require first-time clients to be present at the start and finish of our first visit for a Pre-Walkthrough and a Post Walkthrough.
We also recommend that you are home for the first 2-3 visits. This allows us to discuss your home's specific needs upon our arrival and to go over the visit upon completion to ensure you are pleased with the cleaning.
What if I'm not entirely satisfied with the service?
Your satisfaction is our #1 priority! If you are unhappy with any portion of our service, please share it with us during out post-cleaning walkthrough or call our office immediately and we will return within 24 hours to remedy the situation.
What if I have pets?
No problem! We love pets. Just let us know if you have any special instructions for them.
If you have shy or nervous pets, you may consider placing them in a separate room while we vacuum other areas to ensure they are not uncomfortable or scared by the noise.
What forms of payment do you accept and when do I pay?
Payments are due at the time of service. We require a credit card on file to hold your appointment and will collect payment using this method by default.
You can also prepay for your service at the time of booking using our online scheduling option. We also allow payment by cash or check.