Frequently Asked Questions

What payment methods do you accept?

We accept all major credit/debit cards. However, if you prefer to pay with a check or cash, we accept this as well, as long as a card is on file.

Do you offer gift cards? 

Yes! Digital gift cards are available online and never expire.

Are your cleaning products ethically sourced or sustainable?

Yes, we use non-toxic, eco-friendly cleaning products at no extra cost.

What types of cleaning services do you offer?

We offer standard recurring cleanings, one-time cleanings, deep cleanings, short-term rental cleanings, and move-in/move-out services tailored to your home’s needs.

Do I need to be home during the cleaning? 

We do require someone to be there at the beginning and the end of the appointment to do a pre- and post-walkthrough. This process is part of our 100% customer satisfaction guarantee to ensure that all of our clients are delighted with each service before we leave. Clients do not need to be home during the appointment, and for established recurring clients, we can arrange to clean while they are not there after the first 2 to 3 cleanings. However, if the client is unable to attend in person, we are open to discussing alternative arrangements. Please note that we will need to speak with you prior to scheduling the appointment.

How long does a cleaning usually take?

It depends on the size and condition of your home, but most cleanings take 2–4 hours.